Where history, terroir, and modern elegance come together.
We are delighted to welcome you to Generális Hotel, located in the heart of Tokaj. Thank you for choosing our hotel for your stay. We hope your time with us will be filled with relaxation, tranquility, and the discovery of the unique gastronomic and cultural experiences of the Tokaj Wine Region.
Generális Hotel offers elegant surroundings and high-quality services designed to ensure a comfortable and memorable stay. Our goal is to make all essential information and services easily accessible while allowing you to fully enjoy your relaxation, the atmosphere of the wine region, and the renowned hospitality of Tokaj.
In this guest directory, you will find useful information about the hotel’s services, in-room amenities, wellness and dining facilities, as well as other important details related to your stay. For your convenience, the detailed information has been organized in alphabetical order on the following pages, making it easy to find the information you need.
Should you have any questions, requests, or special requirements during your stay, please do not hesitate to contact our reception team. Our colleagues will be pleased to assist you at any time.
We wish you a pleasant stay, memorable wine experiences, and an enjoyable time in Tokaj.
The Team of Generális Wine Hotel
The electrical system in our hotel operates at 230V. Should you require an adapter or voltage converter, please contact Reception. Our colleagues will be pleased to assist you.
An accessible guest room is available on the ground floor of the hotel.
Tokaj and its surroundings offer excellent opportunities for hiking, cycling, water-based activities, and scenic walks. For programme recommendations, route suggestions, and booking assistance, please contact Reception.
If your stay has been prepaid with a gift voucher, kindly present the voucher at Reception upon arrival. Should you wish to purchase a gift voucher, please enquire at Reception or visit our website for further information regarding terms, conditions, and pricing.
Hypoallergenic bed linen is available upon request.
Bed linen is changed after every third night of your stay. Daily bed linen change is available upon request for an additional charge. Please contact Reception for assistance.
Our restaurant is open daily from 12:00 PM to 10:00 PM, offering a selection of carefully prepared seasonal dishes. Our restaurant is open daily from 12:00 PM to 10:00 PM, offering a selection of carefully prepared seasonal dishes. Our menu is available at www.generalishotel.hu.
Our General Terms and Conditions are available on our website at www.generalishotel.hu. Should you have any questions, please contact Reception, where our colleagues will be happy to provide further information.
In addition to cash payments, we accept a variety of bank and credit cards. The hotel is also an official acceptance point for the Hungarian SZÉP Card. Accepted payment methods:
Baby cots are available upon request. Please contact Reception prior to or during your stay.
Guest rooms are available from 3:00 PM on the day of arrival. Earlier check-in may be available subject to room availability and an additional charge.
The amenities provided in your room are intended for your comfort and convenience. Should you require additional tea or coffee supplies, please contact Reception.
A shaving kit is available upon request. Please contact Reception.
Generális Borhotel is dedicated to showcasing the unique wine culture of Tokaj. For information regarding wine tastings and cellar visits, please contact Reception.
For your safety, please ensure that your room door is locked whenever you are sleeping or away from your room. The hotel cannot accept responsibility for valuables left unattended in guest rooms.
A business centre is available near Reception and offers computer access, printing, and photocopying services.
A shoe-cleaning cloth is provided in your room for your convenience.
A shoehorn is available in all guest rooms.
We are pleased to store your luggage free of charge before check-in or after check-out. For security reasons, please do not leave valuables in your luggage. We kindly ask you to make separate arrangements for the safekeeping of valuable items.
Should you require assistance with your luggage, please contact our porter team.
Smoking is strictly prohibited in all indoor areas of Generális Borhotel. Guests may smoke only in the designated outdoor smoking areas. Please note that all guest rooms and public areas are equipped with modern smoke and fire detection systems. Smoking may trigger the fire alarm system, resulting in unnecessary emergency responses, disruption to hotel operations, and significant financial damages.
To activate the electricity supply in your room, please insert your room key card into the card holder located next to the entrance door. The hotel's electrical system operates at 230V / 50Hz.
Charging points for electric bicycles are available in the hotel's covered outdoor bicycle storage area.
Guests arriving with electric vehicles may use the charging station located in the hotel car park.
On the day of departure, your room is available until 11:00 AM. For a smoother check-out process, you may settle your bill at Reception on the evening prior to departure. Late check-out may be available, subject to availability and an additional charge. Should you wish to extend your stay, please inform Reception in advance.
If you have lost a personal item or valuable, please contact Reception for assistance.
Complimentary umbrellas are available throughout your stay upon request. Please enquire at Reception.
Wake-up calls are available upon request. Please contact Reception to arrange this service.
For the secure storage of valuables, a central safe deposit facility is available at Reception.
Please inform our team in advance of any food allergies, intolerances, or special dietary requirements. Our kitchen team will do its utmost to accommodate your needs wherever possible.
The hotel's 1737 Terroir Restaurant offers a wine-focused gastronomic experience inspired by the flavours and traditions of the Tokaj wine region. For table reservations or special requests, please contact Reception or a member of the restaurant team.
Should you require pharmacy products or assistance, please contact Reception.
A business centre is available near Reception, offering computer access, printing, and photocopying services.
A comb is available upon request. Please contact Reception.
The hotel accepts cash, bank card, credit card, and SZÉP Card payments. For information regarding accepted payment methods, deposits, invoicing, or corporate payments, please contact Reception.
Complimentary toothbrushes and toothpaste are available upon request. Please contact Reception.
Bathrobes are provided in all guest rooms for your comfort and convenience.
All guest rooms feature individually controlled heating and climate systems. Should you require assistance with the settings, Reception will be pleased to help.
A hairdryer is provided in every bathroom.
To ensure the comfort of all guests and to maintain the hotel's hygiene and operational standards, pets are not permitted at Generális Borhotel. Thank you for your understanding and cooperation.
International news applications are available on the Smart TVs located in all guest rooms.
Should you require assistance in arranging a professional tour guide, please contact Reception.
Complimentary wireless internet access is available throughout the hotel.
Writing paper and stationery are provided in your room for your convenience.
For information regarding local churches, places of worship, and service times, please contact Reception.
Ice cubes may be ordered through Room Service.
Should any equipment or facility in your room not function properly or require repair, please inform Reception. Our team will arrange assistance as quickly as possible.
Each room is equipped with a kettle and tea and coffee making facilities. Should you require replenishment of the in-room amenities, please contact Reception.
For information regarding bicycle rental services available in the area, please contact Reception.
If you do not wish to be disturbed, please place the "Do Not Disturb" sign on the outside door handle. Should you wish to avoid telephone calls as well, please inform Reception so that any incoming calls can be handled accordingly.
Guests are kindly requested to vacate their rooms by 11:00 AM on the day of departure. Late check-out may be available, subject to availability, prior arrangement, and an additional charge.
Complimentary safe deposit boxes are available at Reception for the secure storage of valuables.
All guest rooms feature individually controlled air conditioning and climate control systems. Should you require assistance with the settings, Reception will be pleased to assist.
A comfortable lobby area is available adjacent to Reception, where guests may enjoy beverage service in a relaxing environment.
Luggage assistance and porter services are available for our guests.
A Maxi Bar is available at Reception. Items from the Maxi Bar may be purchased for an additional charge.
In the event of a fire or emergency, please follow the evacuation route displayed in your room and adhere to the instructions provided by hotel staff.
Laundry and ironing services are available upon request. For details regarding prices, turnaround times, and service availability, please contact Reception.
Should you experience any technical issues, malfunctions, or equipment failures in your room, please notify Reception. Our team will ensure that the issue is addressed as quickly as possible.
A business centre is available near Reception and offers computer access, printing, and photocopying services.
Should you require medical assistance, please contact Reception immediately.
Should you experience any inconvenience during your stay, we kindly ask that you inform Reception as soon as possible. Our goal is to resolve any concerns promptly and ensure that your stay remains as comfortable and enjoyable as possible.
Complimentary slippers are provided in all guest rooms.
Private on-site parking is available exclusively for hotel guests.
To ensure your comfort and a truly restful night's sleep, we offer a selection of pillows to suit your individual preferences. Guests may choose from the following pillow types:
Our team will be delighted to assist you with the planning and organisation of individual or group programmes and activities. For further information, please contact Reception.
Our Reception team is available 24 hours a day to assist you with hotel services, reservations, programme recommendations, billing enquiries, and any other requests you may have. Our colleagues are pleased to assist guests in both Hungarian and English.
Breakfast is served daily in the hotel restaurant between 8:00 AM and 11:00 AM. If you have any food allergies, intolerances, or special dietary requirements, we kindly ask that you inform us in advance. Guests can enjoy a generous buffet breakfast each morning, featuring both hot and cold selections. The buffet offers a variety of freshly baked pastries, local specialities, egg dishes, cold cuts, cheeses, fresh vegetables, seasonal fruits, and many other delicacies. Our aim is to ensure that every guest starts the day with a varied, high-quality, and flavourful breakfast experience. Breakfast is included in the room rate.
For guests departing early, a breakfast box may be arranged in place of the buffet breakfast. Please notify Reception by 8:00 PM on the day prior to departure.
Generális Wine Hhotel provides an elegant setting for intimate events, business meetings, private gatherings, and exclusive occasions. For customised offers and event enquiries, please contact Reception.
We kindly ask our guests to wear appropriate attire when visiting the restaurant and lobby areas. Please refrain from wearing sportswear, swimwear, or bathrobes in these public areas.
Smart TVs may allow access to various streaming platforms using your personal account credentials. For your privacy and security, please ensure that you sign out of all personal accounts before departure.
All guest rooms are equipped with Smart TVs featuring access to various streaming applications and multimedia playback functions. HDMI cables are available upon request. Information regarding operation and channel listings can be found in the in-room guest information directory.
For information regarding sports activities, cycling opportunities, and local recreational programmes, please contact Reception.
A business centre is available near Reception and offers computer access, printing, and photocopying services.
Room Service is available daily from 8:00 AM to 8:00 PM. The Room Service menu can be found in the guest directory located in your room and is also available at Reception. Our team will be pleased to assist you with your order.
Guest rooms are serviced daily. Should you prefer housekeeping at a different time or wish to decline daily housekeeping service, please inform Reception.
Items found within the hotel are kept at Reception. If you have misplaced a personal belonging, please contact our team, who will be happy to check our Lost and Found records.
Additional duvets, blankets, and pillows are available upon request. Please contact Reception or a member of our housekeeping team for assistanc
Our Reception team will be pleased to assist you with arranging a taxi. For time-sensitive journeys, we kindly recommend placing your request in advance.
Using the in-room telephone, you may contact Reception and access various hotel services. For information regarding external calls and applicable charges, please contact Reception.
Maps of Tokaj and the surrounding area are available at Reception. Guests may also find a selection of brochures and information materials featuring local attractions, cultural sites, and points of interest.
For your comfort and convenience, the following amenities are provided in the bathroom:
As part of our commitment to sustainability, we kindly ask that towels be replaced only when necessary. If you would like your towels changed, please place them on the bathroom floor.
Upon arrival, we kindly ask you to familiarise yourself with the emergency evacuation route displayed on the inside of your room door. In the event of a fire alarm or emergency, please remain calm and follow the designated evacuation route.
A sewing kit is available in your room for your convenience.
For your convenience, an iron and ironing board are available upon request. Should you require professional ironing services, please contact Reception.
The mineral water and in-room refreshments provided in your room are intended for your comfort and enjoyment. Additional refreshments are available upon request.
In the event of an emergency, please notify Reception immediately. For urgent assistance, the national emergency number is: 112
Our wellness area is designed to provide relaxation, tranquillity, and rejuvenation. Before using the facilities, we kindly ask you to familiarise yourself with the wellness regulations and available services. Further information is available at Reception.
Complimentary Wi-Fi access is available throughout the hotel. Connection details can be found in the in-room guest information directory or obtained from Reception.